Forgotten Password

If the user forgets their password, use the Forgot Password link.

Ensure your email address is formatted correctly

When you recieve the verification email, its best to Type the characters into the field. 

  • NOTE:  if you copy and paste the verification code many times it pastes in a black space at the end the user will receive a message "verification code is not correct" 

Create a new password ensuring you are meeting all the needed criteria as listed on the page.  As criteria is met, the user will see a green checkbox.